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Application Server Management
NEIT Services offers several options to all monthly contracts, including hourly support services, with the option to buy in blocks of 5 hours at a discounted rate. Blocks purchased will be valid for for that month only and do not roll to the next. Additionally, we can customize any package to suit your needs.
Ensuring your applications are available and running at peak efficiency is a 24/7 responsibility. NEIT Services offers comprehensive application monitoring and management so your Clients and employees will be able to use your applications without significant unscheduled interruption. We offer a complete range of management services tailored to remove the burden of ensuring your applications are up and getting the proper maintenance.
• A system audit to document your architecture and suggest improvements
• 13/5 technical support and 24/7 monitoring of the server, operating system, and applications from experienced engineers
• Security and bug patch notification for the operating system and applications, and when approved, installation
• Monitoring application and network availability
• Monitoring application response time
• Monitoring the server’s disk usage, processor usage, and load average
• Visibility into NE IT Services’ trouble ticket and knowledge base system via a secure portal
• Periodic activity reports
* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.