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Basic Server Management
NEIT Services offers several options to all monthly contracts, including hourly support services, with the option to buy in blocks of 5 hours at a discounted rate. Blocks purchased will be valid for for that month only and do not roll to the next. Additionally, we can customize any package to suit your needs.
NE IT Services provides professional management of operating systems, including Windows, Mac OSX, Red Hat Linux, and Cisco IOS. This service is perfect for companies that want to manage their own applications, but not deal with the ongoing hassle of tuning, securing, and maintaining the operating system. We will take the burden of ensuring you get the proper services for your specific server and operating system.
• A system audit to document your architecture and suggest improvements
• 13/5 technical support and 24/7 monitoring of the server and operating system from experienced engineers
• Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for remote installation.*
• Monitoring the network availability of one IP.
• Monitoring the server’s disk usage, processor usage and load average
• Visibility into NE IT Services’ trouble ticket system via a secure portal
* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.