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Database Server Management
NEIT Services offers several options to all monthly contracts, including hourly support services, with the option to buy in blocks of 5 hours at a discounted rate. Blocks purchased will be valid for for that month only and do not roll to the next. Additionally, we can customize any package to suit your needs.
Ensuring your MySQL, and MS SQL 2000/2005 databases are configured and maintained properly is a time consuming task for IT departments. NE IT Services can augment your internal skill set with comprehensive database server management. We offer a broad range of management services and will take the burden of ensuring you get the proper services for your specific server and databases. Typical database services offered by NE IT Services include:
• A system audit to document your architecture and suggest improvements
• 13/5 technical support and 24/7 monitoring of the server, operating system, and database from experienced engineers
• Security and bug patch notification for the operating system and database, and when approved, installation
• Monitoring database and network availability
• Monitoring database response time
• Monitoring the server’s disk usage, processor usage and load average
• Visibility into NE IT Services’ trouble ticket system via a secure portal
• Periodic activity reports
* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.