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Network Device Management
NEIT Services offers several options to all monthly contracts, including hourly support services, with the option to buy in blocks of 5 hours at a discounted rate. Blocks purchased will be valid for for that month only and do not roll to the next. Additionally, we can customize any package to suit your needs.
Network devices – firewalls, load balancer, routers, switches and hubs – must be properly configured and maintained to ensure network security and reliable operation. NE IT Services offers a broad range of network management services and will take the burden of ensuring you get the proper services for your specific network.
• A network audit to document your topology and addressing scheme
• 13/5 technical support and 24/7 monitoring of the network devices from experienced engineers
• Security and bug patch notification, and when approved, installation
• Maintaining the security of firewalls
• Monitoring bandwidth usage
• Monitoring network device availability and performance
• Visibility into NE IT Services’ trouble ticket system via a secure portal
* Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.